There is a 48 hour window in which you may cancel the order. After 48 hours, the order is considered confirmed and if cancelled will only be returned as an in store credit for the full amount or subject to a 20% restocking fee.
After receiving your purchase, if you are not completely satisfied you may return it withing 3 days in the original condition and packaging for an exchange or an in store credit. Initial delivery charge is non-refundable and an additional delivery charge may be applied for pick-up of returns or exchanges.
If you paid by cheque or cash, a refund cheque will be processed within 14 business days. Payments made by credit card will be processed within 2 business days, back to the same credit card used for the purchase.
We are unable to accept cancellations or returns for Special Order items (items not in stock), warranty sprayed upholstered products, “As-Is”, Final Sale, discounted or sale items, mattresses, sofa beds or items damaged leaving the store.