Protect the
Furniture You Love
Life happens. Protect your investment from accidental stains and enjoy additional bonus coverages for five years with Excelsior ALL Stain Service Experience.
Muse & Merchant understand when you buy new furniture you want to ensure you are prepared for everything. Muse & Merchant offers a manufacturers warranty on everything we sell against manufacturer defects. However, we also want to give you an option to provide peace of mind against additional accidents that could occur over the lifetime of your new furniture.
Muse & Merchant has partnered with Excelsior to offer you the *Excelsior ALL Stain Experience, a pre-paid 10* year service plan that has you covered against ALL* accidental stains on upholstery, and includes a specially formulated care kit for in home care and maintenance of the upholstery on your furniture.
Your Risk Free Excelsior
ALL Stain Service Experience
Caring for your furniture has never been easier. Excelsior has you covered against ALL accidental stains on upholstery with a pre-paid 10* year service plan.
Years 1 - 5
Repair or Replacement Service
- If the stain can’t be removed, we’ll repair it.
- If it can’t be repaired, we’ll replace it.*
(first 5 years only).
BONUS Years 6 - 10
Additional Stain Removal Only
- Professional stain removal service if needed for an additional five (5) years.
Bonus Coverages
(First 5 years only)
Upholstery
- ALL accidental stains
- If stain not removed, repair up to replacement
Power Motion Furniture
- 100% Parts & Labour
Leather, Bycast &
Vinyl Upholstery
- Accidental cigarette burns, cuts, incisions & perforations
Wood Furniture,
Dining & Dinettes
- White heat & liquid ring stains
- Accidental breakage of glass, porcelain, ceramic & mirror
- We will reupholster chairs to match one time, if eligible stain persists
How it works
If an accident happens...
Report a claim.
Call: 1-800-661-7313 or
Email: [email protected]
Our technician attempts
stain removal.
If the stain remains during
the first 5 years:
We repair it.
If it can’t be repaired,
we’ll replace it.*
Don’t Use It, Don’t Lose It!
If you never need to make a service claim during the first 5 years of your protection plan, you’ll receive an in-store credit equal to the original value of your service plan.
That’s protection with virtually no risk!
Protection Plan
Use it
Store Credit
Included with Your Purchase
Got a stain? Clean it, using the kit included with your service plan.
Furniture Care
Collection Kit
For the general cleaning and care of your upholstery
Microfiber & Fabric
Stain Removal Kit
Professional solutions to help remove tough stains.
Leather Cleaner &
Protector Kit
Cleans, conditions and helps protect leather from everyday wear.
Leather 2-in-1 Kit
Cleans and protects leather in one easy application.
Frequently Asked Questions
What does the Excelsior ALL Stain Experience cover?
How long does the protection last?
- Years 1-5: Professional stain removal, repair or replacement (when eligible)
- Years 6-10: Professional stain removal service for eligible accidental stains
What accidental stains are covered?
What happens if my furniture gets stained?
Is the protection plan transferable?
What is "Don't Use It, Don't Lose It"?
What Bonus Coverages are included?
- Power Motion Furniture
- Leather, Bycast & Vinyl Upholstery
- Wood Furniture
- Dining & Dinettes
Does the plan include a Furniture Care Kit?
Yes. Furniture purchases of $500 or more include a specially formulated care kit matched to the finish of your furniture to help you clean and maintain it at home.
Customers purchasing $5,000 or more receive our complete Furniture Care Collection, providing premium care solutions for fabric, microfiber, leather, wood, glass and hard surfaces throughout the home.
Is there a deductible?
How do I request service?
- Phone: 1-800-661-7313
- Email: [email protected]
- Online: phoenixamd.com/all-stain-service
Download the Furniture
Protection Service Plan
View or download a complete summary of benefits, coverages and details.
Download Service Plan Sheet
View Full Terms & Conditions
For complete coverage details, exclusions and program terms, please view the Full Terms & Conditions.
Download Terms & Conditions*See Terms & Conditions for complete details, including coverage, limitations and exclusions.
What’s the Don’t Use It, Don’t Lose It Program? It’s Simple!
The objective is to give you peace of mind with this service plan and remove all the risk from you! If you don’t use your service plan in the first five years, you’ll receive an in-store credit for the value of the service plan on a future purchase.
How does it work?
This certificate is valid at the expiration of the first term of your plan (5 years), upon verification that service was not required during that period of time, and it is valid for one year. Your credit is limited to the original value of the Excelsior® Service Plan investment (taxes excluded). It is non transferable, has no monetary value and cannot be exchanged for cash or used in conjunction with any other offers.
Your credit is only valid as an in store credit on a purchase worth a minimum value of $500.00.
- You keep 5 additional years of stain removal service only
- You keep all products that you received with your initial delivery
*This program is provided by the retailer. See details in store. Cannot be combined with any other promotion.