Terms & Conditions

Welcome to museandmerchant.com (the “Muse & Merchant website”, or “MuseandMerchant.com”). These URLS provides website features and other services to you when you visit or shop the Muse & Merchant website, use MuseandMerchant.com services. MuseandMerchant.com provides the MuseandMerchant.com Services subject to the following conditions. Your use of this website is governed by these Terms and Conditions of use. Please read them carefully. Your use of MuseandMerchant.com Services constitutes your agreement to follow these rules and to be bound by them.

Muse & Merchant reserves the right to update or modify these terms and conditions at any time without prior notice. For this reason, we encourage you to review these terms and conditions each time you use this website.


Most items purchased at Muse & Merchant carry additional manufacturer warranties. For all other items, Muse & Merchant offers a (1) year limited warranty from the date of pick up or delivery.
Please contact us for additional warranty information for a specific product.
Defects or breakage resulting from negligence, misuse, accidents, abnormal wear, and tear, or from commercial usage are not covered by warranty. Color and grain variations are natural characteristics of fine woods, leathers, marble, and slate. These natural characteristics are in no way to be considered a manufacturer defect. Fluctuations in humidity can cause some solid woods to crack which cannot be prevented. The splitting or cracking of solid wood is not a defect. Pilling is a natural occurrence in all fabrics where excess fibers come loose with wear. Pilling is not a defect in fabrics and can easily be cared for with proper maintenance.

If you require service on your product please contact your nearest store. All deliveries received from a third party must be inspected before signing any receiving documents. This is very important as Muse & Merchant cannot be liable for any damage after the delivery is received. Please note, for those living outside of our local delivery zone Muse & Merchant is unable to service its products and it is the customer’s responsibility to cover all costs to transport the product back to Muse & Merchant for warranty repairs.

Additional Stain Protection is offered on many products if you are concerned about stains or other accidents that may not be covered by the manufacturer’s warranty.


Please review this Privacy Policy, which also governs your use of the MuseandMerchant.com Services, to understand Muse & Merchants’ practices.


When you use MuseandMerchant.com Services or send an email to ScanDesigns, you are communicating with Muse & Merchant electronically and therefore consent to receiving communications from Muse & Merchant electronically. Muse & Merchant will communicate with you by email or by posting notices on the Muse & Merchant website, or through other MuseandMerchant.com Services. You agree that all agreements, notices, disclosures, and other communications that Muse & Merchant provides to you electronically satisfy any legal requirement that such communications be in writing.


All content included in or made available through MuseandMerchant.com Services—such as text, design, graphics, logos, photographs and images, button icons, audio clips and digital downloads—is the property of MuseandMerchant.com or its content suppliers, and is protected by Canadian and international copyright laws. The compilation of all content included in or made available through any MuseandMerchant.com Service is the exclusive property of MuseandMerchant.com and protected by Canadian and international copyright laws.


Graphics, logos, page headers, button icons, scripts, and service names included in or made available through MuseandMerchant.com Services are trademarks or trade dress of Muse & Merchant, in Canada and other countries. Muse & Merchant’s trademarks and trade dress may not be used in connection with any product or service that is not Muse & Merchant’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Muse & Merchant. All other trademarks not owned by Muse & Merchant that appear in the MuseandMerchant.com Services are the property of their respective owners, who may or may not be connected to, or sponsored by Muse & Merchant.


Subject to your compliance with these Conditions of Use and your payment of any applicable fees, MuseandMerchant.com or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of MuseandMerchant.com Services. This licence does not include any resale or commercial use of MuseandMerchant.com Services or their contents; any collection and use of any product listings, descriptions, or prices; any derivative use of MuseandMerchant.com Services or their contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use are reserved and retained by Muse & Merchant or its licensors, suppliers, publishers, rightsholders, or other content providers. MuseandMerchant.com Services, or any part of MuseandMerchant.com Services, may NOT be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of MuseandMerchant.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MuseandMerchant.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing Muse & Merchant’s name or trademarks without the express written consent of Muse & Merchant. You may not misuse MuseandMerchant.com Services. You may use MuseandMerchant.com Services only as permitted by law. The licenses granted by Muse & Merchant will terminate if you do not comply with these Conditions of Use.


If you use MuseandMerchant.com Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of majority in your province of residence, you may use the MuseandMerchant.com Services only with involvement of a parent or guardian. MuseandMerchant.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.


Visitors may submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

If you do submit material, and unless Muse & Merchant indicates otherwise, you grant Muse & Merchant a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicencable right to use, produce, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, communicate to the public by telecommunications and display such content throughout the world in any media. You grant Muse & Merchant the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Muse & Merchant for all claims resulting from content you supply.


Risk of loss and title for items purchased from MuseandMerchant.com pass to you upon our delivery to the carrier.


Muse & Merchant does not take title to returned items until the item arrives at Muse & Merchant’s Distribution Centre. At Muse & Merchant’s discretion, a refund may be issued without requiring a return. In this situation, MuseandMerchant.com does not take title to the refunded item. For more information about returns and refunds, please see Muse & Merchant’s Returns & Exchanges Policy.


Muse & Merchant reserves the right without prior notice to discontinue or change specifications on products and services offered on this website without incurring any obligations. Most products displayed on this site are available in select Muse & Merchant stores.


MuseandMerchant.com attempts to be as accurate as possible. However, Muse & Merchant does not warrant that product descriptions or other content of MuseandMerchant.com Services is accurate, complete, reliable, current, or error-free. If a product offered by MuseandMerchant.com itself is not as described, your sole remedy is to return it in an unused condition.


MuseandMerchant.com does its best to display product colors shown on this website as accurately as possible. However, because the colors you see depend on your monitor, MuseandMerchant.com cannot guarantee that your monitor’s display of any color is accurate. Muse & Merchant will not be held responsible for any discrepancies between the colour displayed for any given product on MuseandMerchant.com and the actual perceived colour for this product itself.


All prices shown on this site are quoted in Canadian dollars and are valid and effective in Canada only. Muse & Merchant reserves the right to modify retail prices at any time and without prior notice. All prices indicated exclude taxes, delivery and assembly.

With respect to items sold by MuseandMerchant.com, Muse & Merchant cannot confirm the price of an item until you order. Despite Muse & Merchant’s best efforts, a small number of the items in the MuseandMerchant.com catalog may be mispriced. If an item’s correct price is higher than the MuseandMerchant.com stated price, Muse & Merchant will, at its discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Muse & Merchant generally does not charge your credit card until after your order has entered the shipping process.


Muse & Merchant’s website and all information, content, materials, and other services included on or otherwise made available to you through MuseandMerchant.com are provided by Muse & Merchant on an “as is” and “as available” basis, unless otherwise specified in writing. Muse & Merchant makes no representations or warranties of any kind, express or implied, as to the operation of the MuseandMerchant.com website or the information, content, materials, products or other services included on or otherwise made available to you through MuseandMerchant.com, unless otherwise specified in writing. You expressly agree that your use of the MuseandMerchant.com website is at your sole risk.

To the full extent permissible by applicable law, muse & merchant disclaims all warranties and conditions, express or implied, including, but not limited to, implied warranties of title, merchantable quality and fitness for a particular purpose. Muse & Merchant does not warrant that the MuseandMerchant.com website, information, content, materials, products or other services included on or otherwise made available to you through the Muse & Merchant website; its servers, electronic communications, or e-mail sent from MuseandMerchant.com services are free of viruses or other harmful components. MuseandMerchant.com will not be liable for any damages of any kind arising from the use of MuseandMerchant.com services or from any information, content, materials, products (including software) or services included on or otherwise made available to you through MuseandMerchant.com services, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.


Any dispute or claim relating in any way to your use of MuseandMerchant.com Services, or to any products or services sold or distributed by Muse & Merchant or through MuseandMerchant.com Services will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.

Muse & Merchant and you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration Muse & Merchant and you each waive any right to a jury trial. Muse & Merchant and you also both agree that you or Muse & Merchant may bring suit in court to enjoin infringement or other misuse of intellectual property rights.


Contest (“contest”) sponsored by Muse & Merchant (“sponsor”) and administered by Muse & Merchant. (“administrator”).

By participating, entrants agree to be bound by these Official Rules and the decisions of the Sponsor and Administrator. Void where prohibited by law.

Contest is open to legal residents of Canada who have reached the age of majority in their respective province or territory of residence at the time of entry. Employees or contractors of the Sponsor(s) and immediate family members of, and any persons domiciled with any such employees or contractors, are not eligible to enter.

Administrators are not responsible for prize fulfillment nor for any technical failures. Winning entry will be verified. A list of winners will be displayed on the giveaway widget on the original contest post.

Facebook, Instagram, Pinterest, Twitter and/or Google+ are in no way associated with this giveaway. If applicable, social media posts (such as but not limited to tweets and Instagram posts) must be PUBLIC to be eligible. If you sign up for newsletters as entries, you must confirm your subscription for those entries to count. A reply to the winning email is required within 48 hours before a new winner is chosen. The winner’s entries will be verified.

Residents of Canada will be required to enter a skill-testing question to claim their prize.

Administrators and sponsors reserve the right to publish winner’s first name and last initial.

Contact information for sponsor(s), if applicable, can be found in the contest text via website links. Retail value of prizes is listed in the contest text.

Images included in the giveaway post may not depict the exact prize, and are for illustrative purposes only.


Muse & Merchant reserves the right to make changes to the Muse & Merchant website, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Gift cards issued by Muse & Merchant are redeemable for in-store purchases only. The card may not be used to purchase another gift card or toward previously purchased merchandise. It is for personal use only, may not be refunded or exchanged, redeemed for cash or applied as payment to any account, unless required by law. Muse & Merchant does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards and unauthorized resale is prohibited. Acceptance of this card constitutes acceptance of these terms and conditions. Muse & Merchant reserves the right to change these terms and conditions at any time. Muse & Merchant cards have no expiration date and no fees.

Muse & Merchant’s Address

Muse and Merchant
1400 United Blvd
Coquitlam, British Columbia V3K 6Y2



Terms & Conditions