Roxbury Collection

CARE INSTRUCTIONS

• A simple brushing and vacuuming once a week or at least once a month will reduce wear and tear.
• Dust also your furniture regularly by using a soft damp cloth.
• If you notice a loose thread, cut it off and tuck the exposed end back into the fabric. Never pull it!

STAIN AND DIRT REMOVAL ADVICE

• Act immediately. Use a special spot cleaner or fabric cleaner.
• For wet stains, absorb as much of the liquid as possible with paper towels or a soft cloth before starting the cleaning process.
• If spills or stains are excessive, we advise contacting a professional upholstery cleaner, or use a specialized fabric cleaning service.

WARRANTY POLICY

The following outlines the Warranty Policy for your new Muse & Merchant made to order product

Lifetime warranty – Frame
Frames are under warranty to be free from manufacturing & material defects for the life of the product (25 years)*

25 years warranty pro-rated* – Foam
Seat & Back Foam Cushions – limited warranty for 25 years pro-rated*
Our upholstered products utilize high resiliency polyurethane foam in conjunction with layers of polyester fiber for superior seating comfort and lasting durability. All cushions are warranted against excessive loss of resiliency for 25 years pro-rated*

3 Years warranty – Sofa-bed Mechanism, Memory Foam Mattresses
Sofa-bed Mechanisms (all metal parts) are warranted against material and manufacturing defects for 3 years *
Memory Foam Mattresses (for sofa beds) limited warranty for 3 years

2 Years warranty – Inner spring Sofa-bed Mattresses
Inner spring Sofa-bed mattresses are warranted to be free of defects for 2 years*

1 year warranty – Dacron fibre filled back cushions, Feathers, Exposed wood parts and upholstery fabric.
The dacron and/or feather and/or fibre filled back cushions as well as toss pillows are covered under limited warranty of 1 years against material and workmanship defects.
Exposed wood parts shall carry a 1 year limited warranty against material defects.
Upholstery fabrics are under limited warranty for 1 year against seam slippage, fraying and dye transfer, but only if any cleaning conforms to industry standard methods.

* On a pro-rated basis
* Pro-rated Formula: Equal to month(s) used divided by month(s) warranted multiplied by current suggested retail price.

Please note:

All cushions filled with foam will soften with use and will conform to the shape of the user, but should not lose resiliency or the ability to recover from compression.
Polyester wraps, used to create surface softness will, over time, lose some of the initial loft, which may contribute to cushion flattening and wrinkling. This softening is considered normal wear and is no way considered a manufacturer’s defect.
Other components filled or wrapped with foam & fiber like backs and arms will also flatten slightly with prolonged use.
The dacron fibre and feather fibre filled cushions and pillows will flatten, wrinkle and deform after continuous use. We suggest you fluff these pillows / cushions as you would fluff the feather or down pillow you sleep on.

Feather wrapped foam core cushions consist of a 2.0 lb foam core surrounded by a 50/50 blend of feather and polyester fibre, encased in a channeled feather-proof ticking. While this breathable ticking is feather-proof, and creates a feather barrier, feathers will poke through the fabric as expected. This is considered normal performance and is not a defect. Feather wrapped foam core seat and back cushions will have a “relaxed and wrinkled” appearance. These cushions and pillows will require frequent flipping and fluffing. This seating can be very comfortable but does take maintenance to look its best.

Upholstery fabrics are under limited warranty for one (1) year against seam slippage, fraying and dye transfer, but only if any cleaning conforms to industry standard methods. This warranty does not cover wearing, nap loss, wrinkling, fading, pilling or fabric that has been treated with aftermarket fabric treatments or fabrics exposed to pets. The crushing of fabric, velvet and microfiber, is a characteristic of these soft and fluffy fabrics and are not considered as manufacturing defects. Due to the chemical make-up of certain fabric fibres, Muse & Merchant cannot warrant any problem which may result from exposure to excessive heat or sunlight. We do not warrant any fabrics supplied by customers (COM).

Note:

Claims due to cuts, burns, stains, soiling, pet damage, and after market fabric protectant and improper cleaning are excluded. Do not remove covers for cleaning;
Due to chemical make-up of certain fabric fibres, Muse & Merchant cannot warrant any problems which may result from exposure to excessive heat or sunlight;
Pilling– Pilling is a characteristic of many upholstered fabrics that results in excess fibre coming off of the surface of the material. This release of excess fibre results in small balls or pills of fibre forming on the surface of the cover. This condition is not warranted by the fabric mills because it is not seen to be a defect, it is simply excess material being released. This is similar to the fuzzing experienced with new carpet or the pilling of a new sweater. The concern on the part of most consumers is that the fabric is disintegrating and will ultimately leave a bald area on the cover. That is not the case; as with carpets and sweaters, the pilling will persist until the excess fibre is gone and then it will cease. The best treatment while this is happening is simply to shave the cover with a battery-operated furniture or sweater shaver to remove the pills and restore the look of the cover surface. This may need to be done three or four times, but the pilling on the surface will begin to diminish and ultimately stop.

The warranty does not cover defects or damage caused by, or resulting in negligence by the user or mover of the product or accident, improper care, maintenance, repair and failure to follow directions of proper use.

Many of our products have their own manufacturers warranty against workmanship deficiencies. If you are interested in additional stain protection services, Muse & Merchant offers peace of mind stain protection program that is one of the best in the industry. Muse & Merchant has partnered with Excelsior to create a clean, repair, replace program that if not used, you as the customer will be able to use the amount paid as a credit to future purchases once the plan has expired. If you don’t use it, you don’t lose it! For more information please visit our extended stain protection program. Excelsior Peace of Mind Stain Protection Program.